Name, first nameCarla MarzoYear of birth1994UniversityHSLUField of Interest / research fieldService DesignTitle of projectKnowledge Exchange in EducationAbstractIn recent years, the value of knowledge has increased within organizations, being widely regarded as a business imperative for driving competitive advantage. When knowledge is shared with and transferred to others, it increases its value. rough the exchange of knowledge, companies can create big pro t and the grounds and arguments for an ex- change leave no doubt that knowledge exchange leads to success. When exchanging knowledge, digitalisation plays an important role as it allows to connect individuals throughout the world. Nevertheless, while the signi cance of knowledge exchange in the private sector is widely acknowledged, its signi cance for the context of primary school education remains unexplored. is Master thesis aims at lling this research gap, dealing with knowledge, its management, and its exchange in case of schools. e goal of the thesis is to discover which factors a ect knowledge exchange, and more spe- ci cally, de ne which of those can have a direct in uence on Swiss primary teachers exchanging knowledge beyond their own school. For this purpose, I theoretically treat the terms social capital, knowledge, and knowledge management. In a further step, the focus will be particularly on knowledge exchange, its process, and the necessary tools where the exchange of knowledge takes place, both digital and analog. At this point digitalisation becomes important as particularly digital tools improve and ease the inter- action, collaboration and exchange of knowledge among individuals and groups. Based on this, a model of knowledge exchange between individuals in organizations is formu- lated, as well as an assessment tool for measuring the attributes that a knowledge ex- change tool needs to have. e teachers’ opinion and current situation regarding knowl- edge exchange is examined on the basis of a quantitative empirical survey and subsequently discussed. Relying on this, two case studies are closely analysed to see how does knowledge exchange currently happen among teachers in Switzerland. e ndings are useful to de ne which speci c factors play a role in the exchange of knowledge among Swiss primary education and need to be taken into account to afterwards build up a service where knowledge exchange can be carried out in a successful and e cient way.TutorsJan Eckert & Klaus Marek